Terms & Conditions
- Only one order per household if using a discount code.
- Discount codes are non-applicable when order total is less than £10.00.
- Checking the box agreeing to our terms and conditions gives us permission to add you to our mailing list. Your information will not be shared and you can unsubscribe at any time.
Refunds
If you are not 100% satisfied with your purchase we guarantee 100% of your money back
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Darkstar@gn.apc.org.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Darkstar@gn.apc.org.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at darkstar@gn.apc.org for questions related to refunds and returns.
Privacy Policy
Your privacy is TRULY important to us.
Any information we collect is only used to contact the customer regarding sales and to send out our mailing list (which you can unsubscribe from at any point).
We DO NOT, under any circumstances, sell or collect your data for any reason other than that.